UX DESIGNER & USER RESEARCHER

Main Workflow.png

MARTA

 

MARTA Passenger Environment Survey

 
 
 

Summary

 

This project is still in progress.

The Metropolitan Atlanta Rapid Transit Authority serves over 3.5 billion people in getting around the Atlanta area. In order to ensure that they provide their patrons with exceptional service, the MARTA Research and Analysis department conducts regular surveys of their assets, including buses, railcars, and transit stations. MARTA came to us to explore the improvements that could be made to the surveying process as well as the potential use cases for the data gathered through the surveys.



My Role

User Researcher(User Interviews, Data Flow Mapping), UX Design (Concept prototyping)

Team Members

Anusha Vasudeva

Ashok Krishna

Skills Used

Interviewing, Data Flow Mapping, ADOBE XD

Duration

4 months (Jan 2019 - April 2019)

MARTA Signature CMYK.png

Additional Details Forthcoming